SHIPPING CHARGESWe offer FREE shipping on all qualifying orders. Order by 3:00 p.m. local time and your order will be delivered FREE within 1 to 5 days between 8:30 a.m. and 5:00 p.m. local time, Monday through Friday, within our local delivery areas. Larger items excluded. Subject to product availability. Some items are excluded from free shipping as detailed below. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping. Orders not qualifying or outside our local delivery areas may incur delivery fees. If you have executed a separate written agreement with ItemGrabber with delivery terms that differ from those set forth herein, the delivery terms of that written agreement shall govern. Special orders not available in Alaska, Hawaii, US Virgin Islands, or Guam. We reserve the right to determine the delivery method used to fulfill your order. Additional delivery fees may apply for custom items, certain furniture, technology, industrial, janitorial, and food service items. ItemGrabber?s delivery rates and policies are subject to change without notice. Please call customer service at (888) 484-4426 or your account representative for additional details.
FURNITURE DELIVERY RATES AND POLICYIn-stock furniture orders under 70 lbs. (based on total order weight) will be delivered at no extra charge to a ground-floor location. Delivery date may be within 2-3 days based on the volume of orders. Unpacking will not be provided by third-party delivery services. Non-stocked furniture will be delivered to a ground floor location in the manufacturer?s shipping carton at no additional charge. Furniture assembly service is available upon request for an additional fee. This can be arranged with a customer service representative, (888) 484-4426. This service is usually performed within 2-3 days after the merchandise is delivered. Preferred delivery service is available for security and anti-theft chests/files and fire safes for an additional fee. Please call (888) 484-4426 at the time of purchase to arrange for preferred delivery service. This service includes delivery, unpacking, set up, and removal of debris. Deliveries requiring multiple flights of stairs may require additional charges.
DELIVERY SURCHARGESSome orders may require additional shipping charges (surcharges) based on size, special handling, or delivery area. Please note, if you are interested in purchasing multiple quantities of an item with a surcharge, please contact our customer service department, we will try to adjust the charges on multiple quantity orders.
SHIPPING METHOD OPTIONSIn order to offer the most economical shipping rates and most reliable service, we ship all orders via a traceable method. Depending upon the size of your order we will ship via UPS, FedEx, the USPS or a common carrier freight line.
GROUND SERVICEDelivery Times: 1 to 5 Business Days within the contiguous United States Service Days: Monday ? Friday excluding holidays Delivery Area: The continental US (Additional shipping charges may apply for Alaska, Hawaii, Guam, and the US Virgin Islands). Exceptions: We DO NOT ship to Post Office Boxes or Private Mail Box Locations.
FREIGHT LINE SHIPPINGOversized/Heavy Items: Some of our larger and heavier items are delivered via Oversized Delivery or Standard Truck Delivery. Additional shipping charges will apply based on the weight/size of the item. These charges are applied in addition to standard shipping and handling charges for each item. If an order will be delivered via freight line, you will be contacted to arrange a window of time for delivery. Orders shipped via freight line to a residential address are strictly delivered curbside. The freight company will typically assess additional fees for any delivery beyond normal curbside delivery and will contact you directly with any additional charges. Our fees do not include any delivery service beyond curbside ? customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries.
HAZARDOUS AND OTHER ITEMSHazmat items may also incur delivery surcharges because of the additional handling and processing time to ship these items. Due to federal and state shipping regulations, some items cannot be shipped via plane. These items can only be shipped using the standard Ground delivery service.
YOUR COMPLETE SATISFACTION IS OUR PRIMARY CONCERNItemGrabber wants to be sure that every purchase is the right one for you. If you are dissatisfied with your purchase for any reason, you may return most items in their original packaging within 15 days of purchase for a replacement or full refund. Consider that our handshake. We want you to be completely satisfied with every purchase you make however there are some products for which we cannot accept returns due to manufacturer policies. See below for complete details on restricted items.
DEFECTIVE / DAMAGED MERCHANDISEIf you receive an item that is damaged or defective, please contact Customer Service within 5 days of delivery. Please inspect all items carefully upon delivery. Any visible damage must be noted at time of delivery to file a shipping claim.
WRONG ITEM OR CHANGE OF HEARTIf you ordered the wrong item or have changed your mind please contact us within 15 days of receipt of the item. We will be happy to provide a refund for any items you do not want. A restocking fee of 15% may apply. Please note, you will not be credited for the shipping charges and you will be responsible for return freight charges. Not all items are covered by our return policy. Be sure to check the list of items for which we cannot accept returns due to manufacturer policies.
EXCEPTIONS AND NON-RETURNABLE ITEMSTechnology: Technology products may be returned or exchanged within 14 days of purchase with Original Receipt, in original packaging and with UPC code intact. If product box is opened, we will offer an exchange only. A 15% Restocking Fee will be applied if box is missing any components. This applies to all technology products including, without limitation: Computers, Monitors, Cameras, Camcorders, Projectors, GPS, Printers, Copiers, Faxes, Shredders, Telephones, Wireless Technology, MP3s, TVs, DVD Players, Media, Hard Drives, Peripherals, Accessories and Software. Opened software may be exchanged for the same item only. Please remove all personal data from returned/exchanged product. ItemGrabber is not responsible for any personal data left in or on a returned/exchanged product. Furniture: Furniture in new condition, unassembled, in original packaging, with Original Receipt and with UPC code intact may be returned within 14 days of purchase. However, returns on stocked furniture are subject to freight and/or restocking charges, and must be in new condition. Freight and/or restocking charges shall not exceed fifteen percent (15%) of the value of the items needing re-stocking. Special Order Products: Special order products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.
DISCONTINUED PRODUCTSItemGrabber will use commercially reasonable efforts to replace discontinued items with an alternative available item in the event an item that was initially offered is discontinued. Items may be discontinued at any time, without notice to Customer.
RETURNS PROCESSINGReturning an item is simple. Contact our Customer Service department via email or call us toll-free at (888) 484-4426 and one of our friendly Customer Service Representatives will take care of everything for you. If you are not happy and merchandise is unopened or in new condition with original packaging (this includes all components, manuals, accessories, etc.) we will be happy to process an exchange or refund. If item being returned is not defective or damaged, you will be responsible for return shipping costs.
Email our Customer Service Department at [email protected] or call (888) 484-4426
between 6am and 5pm PST.
You will need to provide our Customer Service Representative with the following information:
Obtain a RETURN AUTHORIZATION NUMBER and Return Address. We are unable to accept
unauthorized returns, so please be sure to contact our Customer Service Department prior to
returning any items to us.
(b) Company Name
(c) Order Number
(d) Item number of item(s) to be returned
(e) Condition of items to be returned
(f) Reason for Return Request
Clearly mark your Return Authorization number on the shipping label of your return package. DO NOT WRITE ON THE BOX ITSELF OR THE MANUFACTURER MAY DENY THE RETURN. Mail your returned items to the address provided by our Customer Service Department.
*** The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
*** No returns will be accepted on merchandise returned over 30 days from the issuance of the Return Authorization number.
*** We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
*** Return credit is issued only for product total and does not include shipping and/or handling charges.
*** Return credit will only be issued to items returned in the same condition as sold, with original packaging, manuals, registration cards and accessories. Refund will be processed once the products has been received, inspected and tested.
*** Return labels for defective or damaged items must be printed within 10 days and are valid for 25 days from date of customer receipt. If the return label is not used within the 25 day timeframe, the Return Authorization and associated refund will be canceled. You will be responsible for any costs related to the reshipment of merchandise.
REFUNDS AND CREDITSCredits are typically posted to your credit card within 15-20 days after we receive the returned merchandise. This allows for 5 days of processing at our warehouse, up to 5 days of processing for our Returns Department and up to 10 days of processing by your financial institution. You can check the status of your return at any time by contacting one of our friendly Customer Service Representatives.
BACKORDERSProducts offered on the ItemGrabber site are stocked 98% of the time so we rarely experience a backorder. In the event a backorder does occur you will be notified immediately either via telephone or e-mail of the situation and presented with further options for your review.
GUARANTEES & RETURNSAll our products carry a 100% Satisfaction Guarantee in addition to all Manufacturers Warranties. Should you not be satisfied with your purchase you may return the item for a complete refund within 15 days of purchase. Should you receive a damaged or inoperable item we will promptly send out a replacement while we arrange to have the item returned. Please contact our customer service department [email protected] for a Return Authorization Code and further shipping instructions. Please note that for undamaged items shipping costs are non-refundable and you are responsible for all shipping costs incurred, including the costs to return the items to us. Hoffman is not responsible for the reshipment or refund of any order that shows signed for upon delivery. Please inspect all packages at time of delivery to check for any obvious signs of damage. For more information please view our Return Policy.
PAYMENT METHODSWe accept the following convenient forms of payment:
Government Purchase Cards (pCard)
In addition to the payment methods listed above, you may contact us regarding these additional methods of payment:
Personal/Business Checks/Money Orders/Cashiers Checks: Please contact us at (888) 484-4426. Orders will take a minimum of 10 business days to clear and be released for shipment Purchase Orders for Large Organizations or Government Agencies: Please contact our credit department at (888) 484-4426
TAXESItemGrabber collects sales and use taxes on all orders shipped to all states unless you are tax exempt and proper documentation has been provided. You will see the estimated tax once you add your zip code during checkout. Tax is considered ?estimated? at the time of checkout. Your final tax amount will be accurately reflected on your invoice. If your organization is tax exempt or you intend to resell any of our products please contact (888) 484-4426 to provide a tax exempt and/or a resale certificate.
PROVIDING VISITORS WITH ANONYMOUS ACCESSYou can access our Web site home page and browse our public information site without disclosing your personal data. Due to the nature of some pricing contacts, certain pricing data requires a login to meet contract compliance.
REGISTRATIONIn order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
ORDERSWe request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we?ll use this information to contact you.
THE SERVICES AND LINKS OF OUR WEBSITEOur Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Our Web site does not include links to third party Web service providers.
DATA COLLECTION AND PURPOSE SPECIFICATIONWe collect the personal data that you may volunteer while using our services. This data contains Name, Addresses, Email, Phone, Department, and Order Information Payment information is collected following the standards of the Payment Card Industry (PCI). We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.
CHILDREN?S PRIVACYWe do not knowingly collect personal data from children. We take specific steps to protect the privacy of children by: Making reasonable efforts to ensure that a parent has authorized the collection of the child?s personal data We do not provide information about our personal data practices in relation to children on our homepage, or at those sites on our Web site where we collect personal data.
DISCLOSURE AND VISITOR CHOICEWe do not disclose your personal data to our subsidiaries or other organizations.
CONFIDENTIALITY / SECURITYWe give you the option of using a secure transmission method to send us the following types of personal data: Identifiers (such as credit card details, Web site password) We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
Improper Use or Disclosure
Unlawful Destruction or Accidental Loss
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors? personal data.
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
SHARINGWe share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
ACCESS TO THE PERSONAL DATA WE MAY HOLD ABOUT YOUYou can ask us, by:
Sending an email to [email protected] whether we are keeping personal data about you.
Sending a notarized letter to 3835 Atherton Road, #3, Rocklin, CA 95765
We will provide you with a readable copy of the personal data which we keep about you, within a week. Important: We will require proof of identity. We will provide the information without any charge.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:
Rectified or Amended
We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal.
We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.
LINKSThis web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
SURVEYS & CONTESTSFrom time-to-time we may request information from the users of the Site via surveys. Participation in these surveys is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information for analyzing the Site traffic to improve the user?s experience on the Site.
SPECIAL OFFERS, ACCOUNT UPDATES, AND OPTING OUTItemGrabber occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to ?opt-out? of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.
PRIVACY COMPLIANCEItemGrabber, being a California Corporation complies with the California Online Privacy Protection Act of 2003 (OPPA). As a website which uses payment cards, we also comply with the Payment Card Industry (PCI) Standards.
Department : Customer Service
Address : 3835 Atherton Road, # 1, Rocklin, CA 95765
Phone Number : (888) 484-4426
Fax Number : (916) 782-3821
Email address : [email protected]
URL : www.itemgrabber.com
We do not recommend another means by which visitors? concerns may be addressed.